Process Improvement Steering Committee

​​​​​​​​​​​​​​​​​​​​​​​The City Council has established an eleven-member Process Improvement Steering Committee (PISC) to gather information regarding a broad range of issues including:​

  • Improve processes;
  • Improve communications within the various aspects of city government and between the city government and the people it serves; and
  • Develop contingency plans to address a variety of situations that could adversely affect residents.

The committee serves in an advisory capacity to City Council. It is not a policy-making body. Its function is to work in harmony with City Council and city management to identify problems and barriers that may have a negative impact on city operations, efficiency, and effectiveness, and then facilitate solutions.

Meetings are open to the public. They are held at 3 p.m. on the last Wednesday of each month at City Hall, Building 1, 2401 Courthouse Drive, Room 2014. Call or email to confirm meeting dates.

In the pursuit of process improvements, the committee will obtain input from residents, staff, colleges, universities, and subject matter experts through surveys, town hall meetings, focus groups, and/or other means. It will develop an inventory of situations and scenarios the city may face in the future, along with options and contingency plans to address them. It will also develop an inventory of subject matter experts and establish targeted ad hoc committees as needed to address individual issues.

MembersAgenda & MinutesPrior Year Agendas & MinutesReports & Documents
  • Mayor Robert “Bobby” Dyer, Council Liaison
  • Joashua F. “Joash” Schulman, Council Liaison
  • Monica Croskey Chaparro, Assistant City Manager, City Staff Liaison
  • Brad Martin, Chair
  • Tuck Bowie, Vice Chair
  • Billy Almond
  • Bill Coley
  • Lawrence Dotolo
  • Mike Eason
  • Tom Etter
  • Calvern Jackson-Green
  • Clenise Platt
  • Sarah Welch
  • Jill Wright, Recorder

Feb. 1, 2023AgendaMinutes
Feb. 22, 2023AgendaMinutes
April 26, 2023AgendaMinutes
May 31, 2023AgendaMinutes
June 28, 2023AgendaMinutes
July 26, 2023AgendaMinutes
Aug. 30, 2023CanceledN/A
Sept. 27, 2023Agenda
Oct. 25, 2023AgendaMinutes
Nov. 29, 2023Agenda

​Jan. 26, 2022AgendaMinutes
​Febr. 23, 2022AgendaMinutes
​March 30, 2022Agenda​​Minutes
​April 27, 2022Agenda​​Minutes
​May 25, 2022
​June 29, 2022
​July 27, 2022
​Aug. 31, 2022
​Sept. 28, 2022
​Oct. 22, 2022​​AgendaMinutes
Nov. 30, 2022AgendaMinutes
Dec. 28, 2022CanceledN/A
Page Last Updated: November 22, 2023