Process Improvement Steering Committee

​​​​​​​​​​​​​​​​​​​​​​​The City Council has established an eight-member Process Improvement Steering Committee (PISC) to gather information regarding a broad range of issues including:​

  • Improve processes;
  • Improve communications within the various aspects of city government and between the city government and the people it serves; and
  • Develop contingency plans to address a variety of situations that could adversely affect residents.

The committee serves in an advisory capacity to City Council. It is not a policy-making body. Its function is to work in harmony with City Council and city management to identify problems and barriers that may have a negative impact on city operations, efficiency, and effectiveness, and then facilitate solutions.

​Meetings are open to the public. They are held at 3:30 p.m. on the last Wednesday of each month at the STiR Innovation Center, Building 21, Large Conference Room. Call or email to confirm meeting dates. 

In the pursuit of process improvements, the committee will obtain input from residents, staff, colleges, universities, and subject matter experts through surveys, town hall meetings, focus groups, and/or other means. It will develop an inventory of situations and scenarios the city may face in the future, along with options and contingency plans to address them. It will also develop an inventory of subject matter experts and establish targeted ad hoc committees as needed to address individual issues.

MembersAgendas & Minutes
  • ​Mayor Bob Dyer, Council Liaison
  • Linwood Branch, Council Liasion
  • Monica Chaparro, Assistant City Manager, City Staff Liaison
  • Tam Nguyen, Director, Office of Performance and Accountability
  • Tuck Bowie, Vice Chair
  • Brad Martin, Chair
  • Billy Almond
  • Bill Coley
  • Lawrence Dotolo
  • Mike Eason
  • Tom Etter
  • Barry Frankenfield
  • Jill Wright, Recorder

​DateAgendaMinutes
​January 26, 2022January 26, 2022 AgendaJanuary 26, 2022 Minutes
​February 23, 2022​February 23, 2022 Agenda​February 23, 2022 Minutes
​March 30, 2022​March 30, 2022 Agenda​​March 30, 2022 Minutes
​April 27, 2022April 27, 2022 Agenda​​April 27, 2022 Minutes
​May 25, 2022
​May 25, 2022 AgendaMay 25, 2022 Minutes
​June 29, 2022
June 29, 2022 AgendaJune 29, 2022 Minutes
​July 27, 2022
July 27, 2022 AgendaJuly 27, 2022 Minutes
​August 31, 2022
August 31, 2022 Agenda​August 31, 2022 Minutes
​September 28, 2022
September 28, 2022 Agenda​September 28, 2022 Minutes
​October 22, 2022​​October 22, 2022 Agenda​​October 22, 2022 Minutes
November 30, 2022November 30, 2022 AgendaNovember 30, 2022 Minutes
December 28, 2022December 28, 2022 AgendaDecember 28, 2022 Minutes
Page Last Updated: September 21, 2022
Contact Information
City Clerk's Office
Suggestions/Concerns

​The committee welcomes input from the public and city employees. Email improveVBprocess@VBgov.com.