The City Council has established an eleven-member Process Improvement Steering Committee (PISC) to gather information regarding a broad range of issues including:​

• Improve processes.
• Improve communications within the various aspects of city government and between the city government and the people it serves.
• Develop contingency plans to address a variety of situations that could adversely affect residents.

The committee serves in an advisory capacity to City Council. It is not a policy-making body. Its function is to work in harmony with City Council and city management to identify problems and barriers that may have a negative impact on city operations, efficiency, and effectiveness, and then facilitate solutions.

Meetings are open to the public. They are held at 3 p.m. on the last Wednesday of each month at City Hall, Building 1, 2401 Courthouse Drive, Room 3008. Call or email to confirm meeting dates.

In the pursuit of process improvements, the committee will obtain input from residents, staff, colleges, universities, and subject matter experts through surveys, town hall meetings, focus groups, and/or other means. It will develop an inventory of situations and scenarios the city may face in the future, along with options and contingency plans to address them. It will also develop an inventory of subject matter experts and establish targeted ad hoc committees as needed to address individual issues.