Agency
Phone Number
City Services
Agency
Police/Fire/Rescue (EMERGENCIES ONLY)
Phone Number
911
Agency
Police/Fire/Rescue (Non-life-threatening public safety services)
Phone Number
Agency
City information (non-emergency)
Phone Number
Agency
Mental health/substance abuse hotline
Phone Number
Agency
Emergency Management
Phone Number
Agency
Water and sewer service
Phone Number
Agency
Water and sewer service (emergency/after-hours/weekends/holidays)
Phone Number
Agency
Waste and debris management
Phone Number
Non-City Services
Agency
American Red Cross
Phone Number
Agency
Cox Communications
Phone Number
Agency
Dominion Energy
Phone Number
Agency
FEMA
Phone Number
Agency
FEMA – TTY
Phone Number
Agency
National Poison Center
Phone Number
Agency
Verizon
Phone Number
Agency
Virginia Department of Emergency Management
Phone Number
Agency
Virginia Department of Transportation
Phone Number
Agency
Virginia Natural Gas
Phone Number
Additional Sources for Emergency Information
VBAlert is the City’s emergency alert and warning system through which city officials send notifications when there is a public safety incident. Alerts are automatically sent to landline telephones in the affected area of the city.Â
To receive text alert notifications on your mobile device(s) or via email, simply register online as a new user.
VBTV provides emergency information, including the City’s operational status and facilities closure notices, on the following channels:
- Cox Channels 46, 47 and 48
- Verizon Channels 45, 46 and 47
The City also sends updates to the news desks of local public television stations: WTKR 3, WAVY 10, and WVEC 13
NOAA Weather Radio provides continuous broadcasts of the latest weather information from your local National Weather Service Office 24/7.
Residents do not need to be registered with VBAlert in order to receive Reverse 911 phone calls. Reverse 911 is utilized to notify residents of an extreme emergency. Notifications from Reverse 911 are sent to landline phones only.
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