Emergency Contact Information

Phone numbers and resources to help you prepare and respond to disasters.

Severe weather can strike at any time and causes long-lasting effects on personal lives and property. The following resources are available to residents to obtain and report emergency information.

City Services
Police/Fire/Rescue (EMERGENCIES ONLY)911
Police/Fire/Rescue (Non-life-threatening public safety services)(757) 385-5000
City Information (Non-emergency)(757) 385-3111
Mental Health/Substance Abuse Hotline(757) 385-0888
Emergency Management(757) 385-3111
Water and Sewer Service(757) 385-4631
Water and Sewer Service (Emergency/after-hours/weekends/holidays)(757) 385-3111
Waste and Debris Management(757) 385-4650

Non-City Services
American Red Cross(757) 446-7700
Cox Communications(757) 224-1111
Dominion Energy(888) 667-3000
FEMA(800) 621-3362
FEMA – TTY(800) 462-7585
National Poison Center(800) 222-1222
Verizon(800) 837-4966
Virginia Department of Emergency Management(804) 267-7600
Virginia Department of Transportation511 or (800) 367-7623
Virginia Natural Gas(877) 572-3342
Additional Sources for Emergency Information
VBAlertTV StationsRadioReverse 911

VBAlert is the City’s emergency alert and warning system through which city officials send notifications when there is a public safety incident. Alerts are automatically sent to landline telephones in the affected area of the city. To receive text alert notifications on your mobile device(s) or via email, simply register online as a new user.

VBTV provides emergency information, including the City’s operational status and facilities closure notices, on the following channels:

  • Cox Channels 46, 47 and 48
  • Verizon Channels 45, 46 and 47

The City also sends updates to the news desks of local public television stations: WTKR 3, WAVY 10, and WVEC 13.

NOAA Weather Radio provides continuous broadcasts of the latest weather information from your local National Weather Service Office 24/7.

Residents do not need to be registered with VBAlert in order to receive Reverse 911 phone calls. Reverse 911 is utilized to notify residents of an extreme emergency. Notifications from Reverse 911 are sent to landlinephones only.

Page Last Updated: September 6, 2023
Contact Information