Emergency Contact Information
- Emergency Preparedness
Severe weather can strike at any time and causes long-lasting effects on personal lives and property. The following resources are available to residents to obtain and report emergency information.
City Services
| Police/Fire/Rescue (EMERGENCIES ONLY) | 911 |
| Police/Fire/Rescue (non-life-threatening public safety services) | (757) 385-5000 |
| City Information (non-emergency) | (757) 385-3111 |
| Mental Health/Substance Abuse Hotline | (757) 385-0888 |
| Office of Emergency Management | (757) 385-3111 |
| Water and Sewer Service | (757) 385-4631 |
| Water and Sewer Service (emergency/after-hours/weekends/holidays) | (757) 385-3111 |
| Waste and Debris Management | (757) 385-4650 |
Non-City Services
| American Red Cross | (757) 446-7700 |
| Cox Communications | (757) 224-1111 |
| Dominion Energy | (888) 667-3000 |
| FEMA | (800) 621-3362 |
| FEMA – TTY | (800) 462-7585 |
| National Poison Center | (800) 222-1222 |
| Verizon | (800) 837-4966 |
| Virginia Dept. of Emergency Management | (804) 267-7600 |
| Virginia Dept. of Transportation | 511 or (800) 367-7623 |
| Virginia Natural Gas | (877) 572-3342 |
VBAlert is the city’s emergency alert and warning system through which city officials send notifications when there is a public safety incident. Alerts are automatically sent to landline telephones in the affected area of the city. To receive text alert notifications on your mobile device(s) or via email, simply register online as a new user.
VBTV provides emergency information, including the city’s operational status and facilities closure notices, on the following channels:
- Cox Channels 46, 47 and 48
- Verizon Channels 45, 46 and 47
The City also sends updates to the news desks of local public television stations: WTKR 3, WAVY 10, and WVEC 13.
NOAA Weather Radio provides continuous broadcasts of the latest weather information from your local National Weather Service Office 24/7.
Residents do not need to be registered with VBAlert in order to receive Reverse 911 phone calls. Reverse 911 is utilized to notify residents of an extreme emergency. Notifications from Reverse 911 are sent to landlinephones only.