Prevent Frozen Pipes from Bursting Your Budget

Following some simple tips could prevent costly repairs and messy clean-ups due to water damage from burst pipes. 

When Freezing Temps Are Predicted 

• Since moving water is less likely to freeze, allow a steady drip of cold water to flow from the highest faucet in your home.
• Keep your thermostat at the same temperature throughout the day and night, so that pipes stay warm as the outside temperature dips overnight.
• Open cabinet doors to allow heat to reach exposed pipes under sinks. 

​Before Going Out of Town 

• Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it may be deactivated when you shut off the water. 
• Set your thermostat no lower than 55°F (12°C). 
• Have a friend or neighbor check on your home daily.​ ​ 

If Your Pipes Do Freeze 

• Turn your water off at the private water shut-off valve. Likely locations of the private water shut-off valve include: 
  • On the wall of your garage. 
  • Near your water heater. 
  • In a bathroom vanity cabinet. 
  • Under the kitchen sink. 
  • In a closet near the front entrance of your home. 
    
    * If your pipes have burst and you can't find your private water shut-off valve, call 757-385-4171 (or call 311 after-hours, weekends, or holidays). A Public Utilities member will be dispatched to turn off your water service at the meter. 
• Never try to thaw frozen pipes with an open flame or any electrical appliance. It's dangerous and could damage your pipes. 
• Be prepared for possible leaks as the pipes thaw. 

If your pipe bursts during normal working hours, please call Virginia Beach Public Utilities at 757-385-4171. Please call 311 if your pipe bursts after-hours, on weekends or holidays.  

For more information, visit VirginiaBeach.gov/WinterizePipes.