Strengthening the Well-being of Virginia Beach EMS through Peer Support

First responders show up for the community every day — often on the worst days of people’s lives. The Virginia Beach EMS Peer Support Team (PST) was created to ensure someone shows up for them too.  

Through accredited training, clinical oversight, a commitment to confidentiality and compassionate connection, PST helps EMS providers navigate stress, burnout and the emotional impact of emergency work.

A Team Built on Standards and Trust 

In June 2025, the team earned conditional accreditation from the Commonwealth of Virginia. By Aug. 1, 2025, the accreditation was formally ratified — granting the team a three‑year certification acknowledging its quality, professionalism and readiness.

Why does this matter? Accreditation builds confidence that the peer support providers receive is grounded in evidence‑informed practices and handled with discretion. It also signals a commitment to protecting the well-being of the EMS workforce. 

A Mission Rooted in Wellness and Resilience

PST promotes emotional, psychological and professional well-being through: 

• Early intervention
• Stigma reduction 
• Confidential support 
• Connection to professional resources 

Growth and Milestones

As of March 2026, the team includes administrative oversight by Deputy Chief Amy Ward, and clinical oversight by public safety clinical coordinator Dr. Diana Agnetti, a licensed professional counselor. Peer Support Coordinator Wendi Ambrose leads a current roster of 10 PST members who have completed the accreditation, with several members who are in progress.  

The team continues to grow, ensuring those who respond to emergencies have support for their own needs as well.

Voices from the Field

Ambrose brings decades of experience and a deep personal commitment to this work. 

“Having worked many different types of calls over the years alongside many wonderful providers, it’s important to know there’s a place and a person we can turn to when something just doesn’t sit right,” Ambrose said. 

Ambrose recalls an era when the culture pushed responders to suppress emotion.  

“I once overheard someone say, ‘There’s no crying in rescue,’ after a critical call,” Ambrose said. “After the post‑incident hot wash, I invited that individual to go for a walk, where we normalized talking about the call.” 

The Peer Support Team’s goal is simple: Be there. Listen. Support. Connect. 

• VBEMS

Virginia Beach EMS is an award-winning third-service agency that answers more than 57,000 calls for service annually. Through VB Rescue, EMS uses a combined career-volunteer workforce. Learn more about VBEMS by visiting ems.virginiabeach.gov or emailing vbems@vbgov.com.   

Capt. Michelle Stephenson-White and Peer Support Coordinator Wendi Ambrose