Public Utilities Customer Service
Virginia Relay TTY
Payment Options
Making a Payment
Customers making a payment to restore water service should not pay by mail, third-party bill payment service such as their bank’s bill payment service, or payment drop box. These payment methods will delay the payment posted to your Public Utilities account and water service restoration. Payments must be posted to your account before water service can be restored.
Having difficulty making payments?
Community resources are available to assist customers who are experiencing financial hardship.
