June 28, 2021

Virginia Beach Public Utilities Reopens to the Public on July 1

Virginia Beach Public Utilities had previously suspended its in-person customer service functions due to COVID-19. On July 1, the department will fully reopen to the public. The Public Utilities Customer Service Center is located at 2809 S Lynnhaven Rd, Suite 250 (second floor). Masks are required for non-vaccinated individuals.

Virginia Beach Public Utilities' in-person customer service functions include:

  • Customer service requests
  • City Services Bill payments by check or money order
  • Requests for Right of Way Permit Design Sketches and Construction/As-Built plans via the Public Utilities kiosks

Customers are still encouraged to submit customer service requests online at www.vbgov.com/puonlineservices, by email at vbwater@vbgov.com, or by phone at 757‑385‑4631.

Utility Connection Fee customer requests (for new and renovated properties connecting to city water/sewer for the first time) are by appointment only at 2875 Sabre St, Suite 250. To schedule an appointment, please call the Utility Connection office at 757‑385‑4636.

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