June 14, 2021

City Manager Appoints New Director of Emergency Communications & Citizen Services

​Following a nationwide competitive search, City Manager Patrick A. Duhaney has selected Jada Lee as the City's new Emergency Communications & Citizen Services (ECCS) director, effective June 17.

Lee began her career with ECCS in 1992 as a communications officer II. She was promoted to operations supervisor in 2001, senior operations supervisor in 2008, and operations center manager in 2014. In her current role, Lee manages and coordinates operations of 911 and 311 services, and analyzes departmental data to improve current processes and practices. She also helps to plan and implement current public safety technology projects that will enhance service to the community.

"Jada is a results-oriented leader with extensive experience in emergency communications and citizen services," City Manager Duhaney said. "In fact, Jada has been the driving force behind many of the improvements ECCS has implemented, which speaks to her ability to continually evolve this critical service."

Among her accomplishments to date, Lee:

  • Implemented Performance Measurement and Quality Assurance Programs in ECCS
  • Achieved re-accreditation through CALEA
  • Assists with the implementation of a Customer Relationship Management tool
  • Served as immediate past president of Virginia APCO (Association of Public-Safety Communications Officials)
  • Serves on the core faculty for the Crisis Intervention Team (CIT)

Lee has received leadership training and earned a number of professional certifications, including West Point Leadership School, Department of Criminal Justice Basic Instructor School, Advanced Critical Incident Stress Management, and Emergency Medical Dispatch Certification.

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